Geek Boy Staff asked 5 months ago
Why understanding voc is important?
a. It helps understand what the customer feels about our product or services.
b. Without understanding VOC it is difficult to identify the CTQs.
c. It helps to decide which statistical tools can be used.
d. It helps to identify team members for our improvement projects.
e. Only options A & B.
1 Answers
Lokesh Kumar