What aspect of kano model represents a direct relationship between the functionality provided and customer satisfaction? 1. Delighters 2. Must be 3. One Dimensional 4. Competitive Priority 5. Critical Priority

What aspect of kano model represents a direct relationship between the functionality provided and customer satisfaction?
1. Delighters
2. Must be
3. One Dimensional
4. Competitive Priority
5. Critical Priority
a. Only 1, 3 & 4
b. Only 2, 3 & 4
c. Only 3 & 4
d. Only 2, 3 & 4
e. All of the above