An improvement project lead is interested to understand the logical flow of 'Ticket Resolution' process. What would be the best way to understand the logical flow?

Questions & AnswersCategory: QuestionsAn improvement project lead is interested to understand the logical flow of 'Ticket Resolution' process. What would be the best way to understand the logical flow?
Geek Boy Staff asked 5 months ago

An improvement project lead is interested to understand the logical flow of ‘Ticket Resolution’ process. What would be the best way to understand the logical flow?
a. Ask 5 whys
b. Draw Process Flow Diagram
c. Draw Pareto Chart
d. Draw Scatter Diagram