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A PDCA improvement project was initiated for a project whose CSI was showing trend. Root cause analysis was done and certain solutions were identified and implemented. It was later observed that the solutions implemented were not giving the desired results. The team goes back and revises the plan. Which phase of the project the PDCA the project is currently in:
AnsweredGeek Boy asked 2 years ago • 
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Which part of the smart rule is clearly missing from this goal statement – 'Improve support team productivity by 10%'
AnsweredGeek Boy asked 2 years ago • 
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Place the 5s's in the proper order :
AnsweredGeek Boy asked 2 years ago • 
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Going from 2 sigma to 6 sigma process would mean ___________
AnsweredGeek Boy asked 2 years ago • 
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Pick the ones which represent discrete data : 1. No of failed orders 2. Cycle time for insurance claim processing 3. Defects in delivered code 4. Performance bands
AnsweredGeek Boy asked 2 years ago • 
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A process has a mean of 10 and a standard deviation of 2. if the process has been marked as stable, what would be the range between which you can expect from the process to fall within:
AnsweredGeek Boy asked 2 years ago • 
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In a software development process the value stream depicted a high time spent on machine setup, server setup, software loading and network preparation. This was almost 5% of total work. The lean improvement team must:
AnsweredGeek Boy asked 2 years ago • 
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In PDCA cycle analyzing the causes are done during which phase ___________
AnsweredGeek Boy asked 2 years ago • 
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Select the chart which helps us to illustrate project schedule by showing activities (tasks or events) displayed against time:
AnsweredGeek Boy asked 2 years ago • 
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An improvement project lead is interested to understand the logical flow of 'Ticket Resolution' process. What would be the best way to understand the logical flow?
AnsweredGeek Boy asked 2 years ago • 
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Following are the measures of central tendency:
AnsweredGeek Boy asked 2 years ago • 
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Different phases of SPS are:
AnsweredGeek Boy asked 2 years ago • 
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Statistical process control chart is used to ___________
AnsweredGeek Boy asked 2 years ago • 
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PDCA is based on the following principles _________
AnsweredGeek Boy asked 2 years ago • 
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SPS stands for _________
AnsweredGeek Boy asked 2 years ago • 
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Which of these is not a role in six sigma team?
AnsweredGeek Boy asked 2 years ago • 
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Control limits can be changed by the customer.
AnsweredGeek Boy asked 2 years ago • 
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An ecommerce application was struggling with frequent payment failures. An improvement team implemented a process change to eliminate payment failures in the application. After the solution was implemented there was no payment failures for a day and the project was considered a success and closed. Customer complained when the payment failures resurfaced again after a week. What do you think could be the potential reasons?
AnsweredGeek Boy asked 2 years ago • 
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The pareto chart for causes of missing ftr sla identifies that effort estimation contributes to 75.6% of total causes. What can be next step to arrive at the root cause?
AnsweredGeek Boy asked 2 years ago • 
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What aspect of kano model represents a direct relationship between the functionality provided and customer satisfaction? 1. Delighters 2. Must be 3. One Dimensional 4. Competitive Priority 5. Critical Priority
AnsweredGeek Boy asked 2 years ago • 
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Which tool is used to narrow down the list of potential causes?
AnsweredGeek Boy asked 2 years ago • 
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Mistake proofing is known by the term __________
AnsweredGeek Boy asked 2 years ago • 
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How many metrics can be addressed in one SPS project?
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Lean systems use the standardization of components because standardization __________
AnsweredGeek Boy asked 2 years ago • 
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Statistical process control chart is used to __________
AnsweredGeek Boy asked 2 years ago • 
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What is a major possible barrier for the value flow?
AnsweredGeek Boy asked 2 years ago • 
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What would the activity of testing in a software development process in most cases be considered as?
AnsweredGeek Boy asked 2 years ago • 
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All of the following are examples of data collection forms except
AnsweredGeek Boy asked 2 years ago • 
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Reducing variation:
AnsweredGeek Boy asked 2 years ago • 
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You cannot use the root cause analysis techniques in PDCA. The above statement is:
AnsweredGeek Boy asked 2 years ago • 
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